Terms & Conditions

Terms and Conditions

By using the website (www.dutchceramics.com) of Montagne Aardewerkfabriek B.V. you consent to the terms and conditions as described below.


Official dealer

Dutch Ceramics is an official dealer for all of the products offered in the on-line shop. We sell top Dutch products of the highest quality. A certificate of authenticity accompanies every purchase.

 

Contract

By accepting an e-mail confirming your order you enter into a contract with Dutch Ceramics. Dutch Ceramics reserves the right to limit the number of products in an order.

 

Prices

The prices and availability of the items are specified on the site of Dutch Ceramics. This information is subject to change without notice.

 

Delivery

With prior agreement Dutch Ceramics will dispatch your order to the delivery address given.

The delivery times quoted on the site of Montagne Aardewerkfabriek B.V. are estimated on the basis of availability, normal working procedures and postal delivery services.

In the event that an item arrives damaged, this must be reported to Montagne Aardewerkfabriek B.V.  within one week by way of an e-mail accompanied by a digital photograph showing the damage.

After delivery you are responsible for the goods received.


Delivery times

We draw your attention to the fact that we are dependent on the varying delivery times of our suppliers. Deliveries within Holland will take 2-4 working days. Deliveries within Europe will take approximately 1-2 weeks and deliveries outside European Union will take 3-4 weeks. We have of course most articles in stock, but occasionally it may happen that some products have to be ordered, in which case the delivery times can vary from 3 weeks up to a few months.


Return policy

Exchange is only possible within The Netherlands. If for some reason you are dissatisfied with your purchase, it must be exchanged in our factory by your own arrangement.


Payment methods

Dutch Ceramics accepts four methods of payment: Ideal, Credit card (Mastercard & Visa), Mister cash and bank wire transfer. Data passed to the bank will at all times meet the privacy conditions.


Privacy

At Dutch Ceramics  we value our customers and take all the necessary steps to protect their privacy.

Whenever you visit our website and request information you will in general remain anonymous.

We collect information from visitors to our site exclusively on a voluntary basis and will explain when asked how this information will be used.

Personal information includes: name, address, telephone number and e-mail address.

Any personal information collected is used to respond to on-line questions, to service customer requests for information on Dutch Ceramics products and to fulfill orders.

We do not sell or pass on personal information to third parties.

The web server compiles domain names of visitors to our site. This information is then processed in order to determine the number of visitors, the average visiting time and the number of requested pages.

We use this information to monitor the usage of the site and to assist us in improving its contents.

Dutch Ceramics is committed to protect on-line visitor information against unauthorized access and use.


Cancellation

The consumer has the right to cancel the service giving no reason within two working days, from the date of order.


January 2016 Gouderak